Privacy policy

SILENCE AMSTERDAM operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). SILENCE AMSTERDAM is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Acceptance of This Privacy Policy

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact details, including your name, billing address, shipping address, telephone number, and email address.
Financial information, including credit or debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how you interact with and navigate the Services and when such interactions occur.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or Services or visit our websites, through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services. This includes fulfilling our contract with you, processing payments, handling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and delivering a tailored shopping experience, such as recommending products relevant to your purchases.
Marketing and advertising. We may use your personal information to send marketing, promotional, or advertising communications via email, SMS, or post, and to display advertisements for products or Services on our website or third-party platforms based on your previous interactions with the Services.
Security and fraud prevention. We use personal information to verify accounts, provide a secure shopping and payment experience, detect, investigate, or prevent fraudulent, illegal, or malicious activity, protect public safety, and safeguard our Services. You are responsible for maintaining the confidentiality of your account credentials, and we strongly recommend not sharing them with anyone.
Communicating with you. We use personal information to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.
Legal purposes. We may use personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce or investigate potential violations of our terms or policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:

With Shopify, vendors, and other service providers that perform Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide marketing Services and advertising. Shopify, for example, supports personalized advertising by third parties based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising.
When you direct, request, or consent to the disclosure of information, such as for shipping products or through the use of social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction, such as a merger, acquisition, or bankruptcy, to comply with legal obligations, enforce policies, or protect the Services, our rights, and the rights of users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

We also use certain enhanced Shopify features that rely on data obtained from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights related to such processing.

For more information about how Shopify uses your personal information and your rights, please refer to the Shopify Customer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated or controlled by us. We are not responsible for the privacy or security practices of such third parties. You should review their privacy policies and terms before providing any information. Information shared on public or semi-public platforms, including third-party social networks, may be visible to others without restriction. The inclusion of links does not imply endorsement unless explicitly stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age as defined by applicable law.

Security and Retention of Information

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission, and we advise against using unsecured channels for sensitive communications.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining accounts, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right of access to personal information we hold about you.
Right to deletion of your personal information.
Right to correction of inaccurate personal information.
Right to data portability, in certain circumstances.
Managing communication preferences, including opting out of promotional emails while still receiving transactional communications.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the right to:

Object to or restrict processing of your personal information.
Withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

You may exercise your rights through the Services or by contacting us using the details below. We will not discriminate against you for exercising your rights and may need to verify your identity before fulfilling requests, as permitted by law.

Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where transfers occur outside the EEA or the UK, we rely on approved safeguards such as Standard Contractual Clauses or equivalent mechanisms, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated policy will be posted on this website with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: silenceams1@gmail.com
Address: Jonkheer Mockkade 23, Hillegom, 2181 AL, The Netherlands

For the purposes of applicable data protection laws, SILENCE AMSTERDAM is the data controller of your personal information.